Navigating customer care responsibility can be challenging sometimes when it comes to tackling difficult customers. At one time, you are boiling with emotions, yet with the demand to keep everything in order. I don’t dispute the fact that some customers can get on your nerves, but these could also become avenues for opportunities. Below are pro tips to handle difficult customers and turn tensions into opportunities.

Remote work is gradually gaining prominence worldwide and has redefined working conditions globally. With many companies granting their workers the leverage to work from home, it is important to utilise remote tools for maximum productivity. This remote toolkit facilitates communication and enhances productivity and time management. Here, we will explore the top remote tools to help you become more productive as a remote worker. 

Imagine how the job market would be in five years with the advent of sophisticated technology. The World Economic Forum predicts that 50% of workers will need reskilling by 2025. This is because of artificial intelligence. Your professional development is not just a document but serves as insurance against competition and lost opportunities.

The healthcare industry is evolving in line with technology. There is an increasing demand for healthcare data experts. The challenges of manual data collection and analysis make the use of technology inevitable for accuracy. Electronic Health Records (EHRs) have replaced the custom paper files, requiring experts to manage different medical data.  As a healthcare data expert, your unique role is to bridge the gap between medical science and technology.